Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cam home tonight, got on my email hotmail account after…

Customer Question
I cam home tonight, got...
I cam home tonight, got on my email hotmail account after being away for two days and when my email opens to inbox emails, I have no new emails. I know that is impossible because I always get emails every day and specifically my daughter told me she sent an email yesterday. What happened?
Submitted: 2 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
3/7/2016
Email technician: Jess M., Computer Support Specialist replied 2 years ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a web browser like Internet Explorer, Chrome or Safari to access your Hotmail?

Or are you using an email program like MS Outlook 2010?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 2 years ago
I think I am using Internet Explorer
Email technician: Jess M., Computer Support Specialist replied 2 years ago

Thank you for writing back with that information.

If you are using a web browser like Internet Explorer, and when you accessed your Hotmail you were already signed in (automatically), please SIGN OUT from your account and then SIGN IN again. See if the emails refresh and new emails arrive in your Inbox.

Jess

Ask Your Own Email Question
Email technician: Jess M., Computer Support Specialist replied 2 years ago

Hi,

Thank you for patiently waiting. I just sent you the formal offer for secure remote assistance. Please accept it so that we can start a secure remote session so that I can directly check and fix your issues while you watch.

Thank you.

Jess

Ask Your Own Email Question
Customer reply replied 2 years ago
I WAS NOT ABLE TO ACCEPT THE OFFER OF SECURE REMOTE ASSISTANCE, CAN YOU PLEASE ASSIST ME
Email technician: Jess M., Computer Support Specialist replied 2 years ago

Hi, thank you for writing back.

Did you get any error when you tried to accept the offer? If yes, I believe you need to call your bank since they might be blocking the transaction.

Jess

Ask Your Own Email Question
Customer reply replied 2 years ago
Can I CHANGE MY CREDIT CARD? I tried and could not seem to do it.
Email technician: Jess M., Computer Support Specialist replied 2 years ago

I believe you just need to call your bank so that you no longer need to change your card. The bank could have blocked the transaction when you tried to accept the offer.

Ask Your Own Email Question
Customer reply replied 2 years ago
I can't reach anyone at the bank
Email technician: Jess M., Computer Support Specialist replied 2 years ago

Sorry about that. If you wish to change your card, please try to click on "My Account" at the top right corner of the page and see if you can ADD a payment information there.

Ask Your Own Email Question
Email technician: Jess M., Computer Support Specialist replied 2 years ago

How is it going?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Newish laptop. Aol email must have lapsed the 90 limit
Newish laptop. Aol email must have lapsed the 90 limit before deactivation. but the 180 day next limit has not been reached. Can't figure out how to reactivate email service. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Thanks so swift! I was working with Cherry L to get most
Thanks so swift! I was working with Cherry L to get most urgently a new password ***** she was doing so but did not give me a six letter code for use when I went to the website she asked me to. The pr… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Why can we send emails to hotmail accounts - our clients -
Why can we send emails to hotmail accounts - our clients - and it is not being received by them on their side?… read more
Cris
Cris
62 satisfied customers
I have two accounts and Joan [email protected] The
I have two accounts***@******.*** and Joan [email protected] The latter is used almost exclusively between a friend and I. However, came yesterday and I was able to accessd her site but that's as … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My daughter has had emails she never sees come to her inbox
My daughter has had emails she never sees come to her inbox according to the tech people and then end up in being either hard deleted or deleted from her trash, so that she never sees the emails for t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
i was asked to initiate a verification code for my hotmail
i was asked to initiate a verification code for my hotmail account about a month ago. i gave another email address, on a gmail account, to send the code to. recently i had an email in the gmail accoun… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I tried to get an answer yesterday because I have forgorren
I tried to get an answer yesterday because I have forgorren my password, but I went to bed and missed the abswer you sent to my email. I have trouble with my compoter and mt daughter will be inMianmar… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
according to friends, Im (evidently) not getting the e-mails
according to friends, I'm (evidently) not getting the e-mails they have sent me. What can I do to have service? My e-mail address is: [email protected] [email protected] Thanks. Rosie… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
HI MY IS CARMEN SANTIAGO. MY EMAIL IS CARMEN SANTIAGO [email protected]
HI MY IS CARMEN SANTIAGO. MY EMAIL IS CARMEN SANTIAGO [email protected] HOTMAIL .COM I WAS TOLD THEY BLOCK MY ACCOUNT BECAUSE OF JUNK MAIL? SO THEY GAVE THECODE OR CONFORMATION NUMBER TO MY DAUGHTER OLD CELL THAT… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I have tried and tried to get back into my email account a
I have tried and tried to get back into my email account a thousand times to no avail. I have followed all that microsoft said to do--WHAT DO I NEED TO DO NOW!!!… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Hello, A friend of mine in Brasilia, Brazil has a hotmail
Hello, A friend of mine in Brasilia, Brazil has a hotmail account. For several days (perhaps more than a week) she has not been able to send an e-mail to my gmail account (in Belem, Brazil). She says … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Sorry, but I am running around in circles, in spite of the
Sorry, but I am running around in circles, in spite of the best help from my ISP---HarbourIT, at Mudgee Australia. My extant email address with them is XXXXX XXXXXswell [[email protected]] Since re-loc… read more
Lara
Lara
Enterprise Desktop Support Technician
Microsoft Certification
54 satisfied customers
Emails to a particular address are keep coming back as delayed.
Emails to a particular address are keep coming back as 'delayed'. It's been 5 days now and it's a nightmare (it's my boss!).… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I have my home listed on VRBO and Home Away..Any inquiry to
I have my home listed on VRBO and Home Away..Any inquiry to these sites is forwarded to my hotmail account as well as my husband.. For the past month I have not been getting any inquiry while my husba… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My e-mails are being dumped every other day and I am losing
My e-mails are being dumped every other day and I am losing important documents. How do I increase my e-mail storage without backing everything onto a disc?… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
It seems emails are being sent to me then onto other people
It seems emails are being sent to me then onto other people I know. My email account access is through hotmail, ([email protected]) email address. I have even received the emails at work. I have an ema… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
It seems that much of my email is not getting through -- in
It seems that much of my email is not getting through -- in either direction. I expect to hear from certain people and don't. I get no response to my own emails -- like they didn't get them or their r… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Unfortunaly I got a spam wich was sent to many of my friends.
Unfortunaly I got a spam wich was sent to many of my friends. My account was stopped but is now worling again. My friend Alem Asfha has problem to reset her account because she cn not rember ll the qu… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x