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AOL will not open or load in

Customer Question
AOL will not open or load in
Submitted: 2 years ago.Category: Email
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Answered in 1 minute by:
3/6/2016
Email technician: Mr.Med, Other replied 2 years ago
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,297
Experience: Networks & Security Engineer
Verified

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue,what is the version of your windows computer? What is happening when you attempt to open aol software? Are you receiving any type of error message?

Thank you

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Customer reply replied 2 years ago
no error message
Customer reply replied 2 years ago
using win 8 on a Dell computer
Email technician: Mr.Med, Other replied 2 years ago

Ok, Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=74a52e9a-2e78-49d9-91b3-5081c47cd179

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Email technician: Mr.Med, Other replied 2 years ago

Please accept my offer and follow the steps below :

open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=74a52e9a-2e78-49d9-91b3-5081c47cd179

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

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Email technician: Mr.Med, Other replied 2 years ago

Hi,

Do you still need help please?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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