Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Im having trouble trying to change my account it is under an…

Customer Question
Im having trouble trying to...
Im having trouble trying to change my account it is under an old email that is dead. It is preventing me from being able to perform the verifacation process.can you help me?
Submitted: 2 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 6 minutes by:
3/4/2016
Email technician: GeekGal, Email Support Specialist replied 2 years ago
GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1,842
Experience: MIS Degree & 15 + years experience supporting email issues of all kinds
Verified

My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. May I ask, what email provider you are using? For example gmail, outlook.com, yahoo, or other?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am trying to log into my yahoo mail. And i forgoy my
Hi. I am trying to log into my yahoo mail. And i forgoy my password. The phone number i have on file is an old phone number so i no longer have access to that phone. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I recently had trouble logging into my gmail account. Im
Hi! I recently had trouble logging into my gmail account. Im unable to gain access due to changing my number also Bochum isn't updated on my gmail account. If you could please help assist me gain my a… read more
Harry
Harry
2,218 satisfied customers
Got incarcerated and changed numbers and email and lost all
Got incarcerated and changed numbers and email and lost all my old info and I can't login to my old yahoo … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
My samsung gallaxy 111 died. I got so upset when my old
My samsung gallaxy 111 died. I got so upset when my old email was not available to me. I did not know all the info to put it on new tribute dynasty cell phone. So I put on a new email address. Called … read more
John Castle
John Castle
BSC in Computing Network Management and Design
262 satisfied customers
I have just brought a new computer and have downloaded
hi, i have just brought a new computer and have downloaded thunderbird for emails. the problem is my emails and folders from my old computer have not come over to my new computer can you please help m… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Im trying to get into a old email account and I cant
im trying to get into a old email account and I cant remember the passowrd … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I forgot my email password and the recovery phone number I
I forgot my email password ***** the recovery phone number I had listed is an old landline I don't have anymore … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I have a new phone number and I don't have access to my old
I have a new phone number and I don't have access to my old email but I made a new one it's easy to see it's me somebody please help me … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I am trying to gain access to my Yahoo email account, but
I am trying to gain access to my Yahoo email account, but the verification code they are sending out goes to an old cell phone number that is no longer valid. … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I am having trouble getting into my yahoo account to change
I am having trouble getting into my yahoo account to change my password ***** I can't remember it, and it only recognizes my old phone number and I can't use the old phone. I keep trying to do the rec… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Im at my local library trying to print out papers and login
hey im at my local library trying to print out papers and login into my email so i can get to the papers i need but i cant because my phone has appearently taken security control over my email account… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
How do I update my address and phone number for my Microsoft
How do I update my address and phone number for my Microsoft account … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I cant recover my account because i dont have the phone i
i cant recover my account because i dont have the phone i use to get a text I had to send it in and i cant get to my email so i can get my store credit with wal mart on a gift card they are sending me… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
How do you retrive youassworcd a gmail Google takes me thur
How do you retrive youassworcd a gmail Google takes me thur sdveral steps and finily responds that ig can not verify me sign in with a different account I have gried differnt questions, I can nog do a… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I need to log into an account I created a few years ago and
I need to log into an account I created a few years ago and I cannot figure out the email or password. this is an urgent matter.… read more
Martin
Martin
Network Engineering Diploma
153 satisfied customers
Im having trouble getting my gmail account to bring in and
Im having trouble getting my gmail account to bring in and show incomming emails through Outlook 2010. I have another email account with three (my provider) which is working well. When hitting the sen… read more
John-Engineer
John-Engineer
Software engg.
Bachelor's Degree
9 satisfied customers
I need help right away I have locked myself out of my yahoo
Hello I need help right away I have locked myself out of my yahoo account and I have an important meeting on tomorrow morning and all of my documents that I need are in my email. I can not rember my p… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
My emails are being deleted each day since about a week ago.
My emails are being deleted each day since about a week ago. I can't read them fast enough to keep up with the deletion. What have I done? Now, I click on my AOL desktop and it forces me to got to AOL… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x