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I am trying to connect my new Metopcs Samsung Galaxy Android…

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I am trying to connect...
I am trying to connect my new Metopcs Samsung Galaxy Android to WiFi using my laptop which is connected to our main computer using a cisco router which is listed as a Ecstatic Dolphin. As I have done with my old cell phone, I typed in the password ***** the number that appears on my router, rf6x0mcLMP, and it does not work. I have tried this a number of times and it didn't work. The main computer uses a DSL connection powered by Charter Internet. It does not connect. This afternoon, I was able to connect my phone at my house in E. Hartford, CT 06118 using this method - my provider is Frontier. Why can't I connect from here in Lebanon, CT 06249? Can you help?
Submitted: 2 years ago.Category: Email
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Answered in 5 minutes by:
3/3/2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,202
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Hi,

I'm sorry about the issue. Is there any error or message when connecting the phone to your Wi-Fi / wireless network name?

What's the model of your Cisco router?

If you connect the desktop or the laptop to the cisco router with an Ethernet / network cable, does internet work or not on the computer?

Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.

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