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I had a yahoo account that switched to att, my log on was…

Customer Question
I had a yahoo account...
I had a yahoo account that switched to att, my log on was rjsmith1937 at yahoo.com, I forgot my password ***** I can't log in.
Submitted: 2 years ago.Category: Email
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Answered in 1 minute by:
3/3/2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,218
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. Have you tried anything at the yahoo.com website or at the att.net website? If yes, what happens?

Does your email address end with @yahoo.com or @att.net or @bellsouth.net, etc.?

Pleas reply at the box below. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

Can you please tell me what happens when you try to reset your email account at the website below:

https://edit.yahoo.com/forgotroot

Please reply at the box below to continue. Thank you.

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Customer reply replied 2 years ago
Yahoo ended with com. I'm not at home so you can't get to my computer. I'm still at the office.
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

Thank you. Please go to the website below (on any computer or tablet or smartphone):

https://edit.yahoo.com/forgotroot

, then there, enter your yahoo email address, then click on Continue and follow the steps there, then let me know what happens.

Please reply at the box below to continue. Thank you.

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Customer reply replied 2 years ago
Give me a phone number and I'll call you from home this weekend. Then I can have the computer on.
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

I do live online support. You can get back to me at the JustAnswer.com website. You can click on My Account option at the top, then update your password ***** for your support account at JustAnswer.com website.

Are you available to try my suggestion now? It does not matter what computer or device you use.

Please let me know. Thank you.

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Customer reply replied 2 years ago
I asked me for my at&T log on, I don't know it>
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

Your Yahoo / ATT User ID is your full @yahoo.com email address. Please try again at:

https://edit.yahoo.com/forgotroot

, and/or at

https://www.att.com/olam/unauth/fpwdEnterUserId.myworld

Please reply at the box below to continue. Thank you.

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Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,218
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Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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