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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 37463
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I had a yahoo account that switched to att, my log on was

Customer Question

I had a yahoo account that switched to att, my log on was rjsmith1937 at yahoo.com, I forgot my password ***** I can't log in.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Have you tried anything at the yahoo.com website or at the att.net website? If yes, what happens?

Does your email address end with @yahoo.com or @att.net or @bellsouth.net, etc.?

Pleas reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 1 year ago.

Can you please tell me what happens when you try to reset your email account at the website below:

https://edit.yahoo.com/forgotroot

Please reply at the box below to continue. Thank you.

Customer: replied 1 year ago.
Yahoo ended with com. I'm not at home so you can't get to my computer. I'm still at the office.
Expert:  Viet - Email Tech replied 1 year ago.

Thank you. Please go to the website below (on any computer or tablet or smartphone):

https://edit.yahoo.com/forgotroot

, then there, enter your yahoo email address, then click on Continue and follow the steps there, then let me know what happens.

Please reply at the box below to continue. Thank you.

Customer: replied 1 year ago.
Give me a phone number and I'll call you from home this weekend. Then I can have the computer on.
Expert:  Viet - Email Tech replied 1 year ago.

I do live online support. You can get back to me at the JustAnswer.com website. You can click on My Account option at the top, then update your password ***** for your support account at JustAnswer.com website.

Are you available to try my suggestion now? It does not matter what computer or device you use.

Please let me know. Thank you.

Customer: replied 1 year ago.
I asked me for my at&T log on, I don't know it>
Expert:  Viet - Email Tech replied 1 year ago.

Your Yahoo / ATT User ID is your full @yahoo.com email address. Please try again at:

https://edit.yahoo.com/forgotroot

, and/or at

https://www.att.com/olam/unauth/fpwdEnterUserId.myworld

Please reply at the box below to continue. Thank you.