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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I'm trying to mail Excel worksheets, but they won't go

Customer Question

I'm trying to mail Excel worksheets, but they won't go through. I've tried to send as an attachment, or as a package, but I get the message about identity to the server.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I prepared several Excel worksheets, converted them to PDF (at least I tried to), & need to upload them & mail to recipient.
JA: Is there anything else the Computer Technician should be aware of?
Customer: At this point I don't know.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Email
Expert:  hongkongpom replied 1 year ago.

Hello if you send a single email without attachment does it go through?

Did this just start happening?

Did anything lead up to this please?