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My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this
I believe that a SECURE REMOTE CONNECTION, where I connect to your computer work on this as you watch, would be the fastest and easiest way to resolve your issue and I have offered this as an Additional Service. This is optional, and if you choose not to do this, I can try to find a way to help you here.