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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have been locked out of my account since yesterday.

Customer Question

I have been locked out of my account since yesterday. Awaiting verification of my account. How long will it take? What was the unusual location? Who got into my account at what location? My login in blocked due to this.
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. What email service are you having trouble accessing with? Is it Gmail or Yahoo Mail?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Also to verify for Hotmail- email listed is yahoo and vice Versa. So I could not get codes hence used gmail yesterday to report the issue. I do not use yahoo email at all these days and my gmail is forwarded to my Hotmail that way I simplify life and log in to just one Hotmail
Customer: replied 1 year ago.
I would like to be able to use my account normally as soon as possible and also would like to change my password ***** security. I would like to know how my account was blocked? What was the unusual activity and where?
Expert:  Jess M. replied 1 year ago.


Thank you for writing back. Yes, the most common cause for this is when Hotmail detected an unusual activity on your account.

Can you please tell me the username part of your account? (the part before

Customer: replied 1 year ago.
I am currently texting you from my ph, Do I have to be on the computer for this?
Expert:  Jess M. replied 1 year ago.


Thank you for writing back. Yes, it will be better if you are using a computer when recovering the hotmail account. I can also remotely access your computer so that I can directly help you in recovering and fixing your Hotmail account while you watch, using our secure remote assistance.

Thank you.


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