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Yesterday someone tried to my email account. I got a notice

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Yesterday someone tried to hijack...
Yesterday someone tried to hijack my email account. I got a notice from google about it, and went thru the steps to reset my password. I got a message that the password ***** reset, but almost immediately, my email still won't send or receive messages, with message that user name or password ***** ***** What do I do now? Text me at(###) ###-#### Doris Light
Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
3/1/2016
Email technician: Richard, Email Systems Specialist replied 1 year ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 40,976
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there Doris and welcome

Can you tell me please exactly what happens now when you try to sign into your account? What message do you receive?

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Email technician: Richard, Email Systems Specialist replied 1 year ago

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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