Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Help I can't get into my email. 3 weeks ago I visited my…

Customer Question
Help I can't get into...
Help I can't get into my email. 3 weeks ago I visited my parents in Jamaica and my gmail email has been online eversince . Please help!!
Submitted: 2 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 7 minutes by:
2/29/2016
Email technician: GeekGal, Email Support Specialist replied 2 years ago
GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1,832
Experience: MIS Degree & 15 + years experience supporting email issues of all kinds
Verified

My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this.

Ask Your Own Email Question
Email technician: GeekGal, Email Support Specialist replied 2 years ago

I have uploaded a pdf file for you with detailed instructions for resetting your gmail account password.

If you'd like, I can perform these steps for you , and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here.

Ask Your Own Email Question
Email technician: GeekGal, Email Support Specialist replied 2 years ago

If the information that I have provided to help you reset your gmail password has been helpful to you, kindly take a moment to rate my service. You can provide a rating by clicking on the stars and then clicking on submit. If you need more help, please let me know so we can continue to work together. Your complete satisfaction is my goal! Thank you!

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask GeekGal Your Own Question
GeekGal
GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1,832
1,832 Satisfied Customers
Experience: MIS Degree & 15 + years experience supporting email issues of all kinds

GeekGal is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Our mail system cant send mail to gmail addresses because it
Our mail system cant send mail to gmail addresses because it was vlacklistes a month ago. there are no blacklists now but it seems gmail is still blocking mails … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I deleted google gmail account 3 days ago can I recover it?
Hi, I deleted google gmail account 3 days ago can I recover it? … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
Lostmy email icon & can't get messages. Windows. Not sure
lostmy email icon & can't get messages JA: Just to clarify, what email service provider are you using? Customer: Windows JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Not sur… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
784 satisfied customers
Arrgh! Someone else helped me set up and I don't know how he
Arrgh! Someone else helped me set up***@******.*** and I don't know how he configured it through gmail. But I don't know the password ***** I want to make it part of a g-suite for emmakellerweddings.c… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cannot log into my yahoo email account. I get the
I cannot log into my yahoo email account. I get the following message. "Uh-oh.... Looks like we can't recover your account online. Please visit our help site to get back in". … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Jess, and have a gmail account. I am out of town on a
Hi Jess, I am Sandy Amick and have a gmail account. I am out of town on a friends computer and cannot get to my g mail. can u help me please.***@******.*** password ***** … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
For 2 weeks I've been trying to sign into my gmail account
For 2 weeks I've been trying to sign into my gmail account yet, can't remember my Username. Note: this gmail address was established 3+ years ago. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My outlook account is not working. Can't send or receive
My outlook account is not working. Can't send or receive emails on my computer. And my gmail has never saved my emails in the sent file or been able to delete emails. … read more
Cody
Cody
Computer Science
2,442 satisfied customers
About a week ago I stopped being able to run the videos that
about a week ago I stopped being able to run the videos that accompany my facebook entries, so I (stupidly) ran a system reboot to back about a week and a half ago. Now I can't access my old gmail acc… read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I have been trying unsucessfully to access my gmail account.
I have been trying unsucessfully to access my gmail account. It keeps telling me my identity can't be verfied. I believe it is because I don't know the date I set-up this account. I have been trying t… read more
Yvette
Yvette
Bachelor of Science
26 satisfied customers
3 weeks ago I started gmail. Every 3 days I receive an email
3 weeks ago I started gmail. Every 3 days I receive an email that my account is suspended for violation of terms of service. (?) I fill out the form and my account is restored. this has happened 7 tim… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am a parent of six kids. In order to have a gmail/facebook
I am a parent of six kids. In order for them to have a gmail/facebook acct they must inform us of their password. My teenage daughter decided she didn't want to follow that rule and changed her accoun… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
can you give me a phone contact or e-mail contact that a friend
can you give me a phone contact or e-mail contact that a friend of mine can call or write to for tech support in Jamaica WI. He has lost his gmail account -- both all e-mail addresses and documents on… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My gmail account has evidently been deleted and I do not
my gmail account has evidently been deleted and I do not know why ......I REALLY NEED TO RECOVER IT!!!!… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Hello,I need advice on a gmail account that needs to be
Hello, I need advice on a gmail account that needs to be used oversees. I was visiting Jamaica and tried to add my U.S. credit card to the acct. it wouldn't accept it. Automatically rejected the order… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm unable to reset my gmail 'i have important email in
i'm unable to reset my gmail 'i have important email in gmail.com. user :***@******.***. i have used it before going to montego bay, Jamaica on march 14, on the 15 i flew to jamaica ,since then i was … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
i cant get my gmail acct up because i must be using the wrong
i can't get my gmail acc't up because i must be using the wrong user name/and or password. Idid change my password XXXXX oswego8258 to tobeywoods about two weeks ago. My user name has been dalysez. is… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My statement just vanished before I sent it! I have a gmail
My statement just vanished before I sent it! I have a gmail account and it [email protected] I have had this account for at least one year or more. I have also had AT&T as my server for many years and… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x