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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your computer. Please explain the problem a bit more in detail, you are not able to login to the windows login or some other account.
did you try to use the recovery process to get the password *****?
This is what i get when i can trying to accept your request.
Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation.
let me fix the problem first then i can take the payment for additional service later we will give it another try after i fix it.
How Remote Desktop Works
Click on the link and follow the steps to get connected.
let me know if you find any problem running the Secure remote assistance?
Install teamviewer and let me know the teamviewer "Your id" and "password'.
you must be he admin of the computer to download any file.
if you want i can try resetting your gmail account from my side all you have to provide me is the answer i would ask
what is the gmail address you are unable to login.
what was the last password ***** used?
It looks like 2-step verification has been turned on for this account. To reset your password, you'll need to enter a verification code from your phone. Without your phone, it can sometimes take 3 – 5 business days to complete the account recovery process.
did you change the password ***** hrs ago on this gmail account.
click on the link and follow the recovery process.
i would have hovever the remote session is not running on your computer.
open this link and install teamviewer www.teamviewer.com
click on the teamviwer link and install it let me know once download and install it complete.
let me know the your id and the password
if you have installed teamviewer the it should be on the desktop screen
do you have a blue i con on the desktop says teamviewer?
doubleclick on it to run it.
let me know the id and password ***** see on the teamviewer screen.
click on the link and install the file.
let me know the password ***** well
i think teamviewer is not running you must have closed it can you run it and then give me the your id and password.
its very simple please dont take is as a complicated issue all you have to do is doulbe click on the Teaviewer icon an as it opens look for your id and password ***** the left hand side of the teamviewer window and let me know those info and do not close the teamviewer window.
chcek this video link click here
try this again..on your computer please open the website www.teamviewer.com
in the page that opens click on the download free trial option
teamviewer exe file will be downlaoded at the bottom
double click on it to open/run it
once installed teamviewer window will open
let me know the id and password ***** on left side pane
now keep teamviewer window open
dont close it and leave the mouse
if you get a screen asking if you know the person..click on trustworthy
CLIVE-PC (10:40 AM):hi michelle this sidei am now connectedplease leave the mouseCLIVE-PC (10:44 AM):your computer seems to be infected with adwares and malwares its not juist your gmail which has been hacked however it could be other details as well which could have been leaked out.your computer need to be cleaned first and then we can try recovering the gmail account.please replythis will take more time then experctedTPV (10:46 AM):how much time and how much would that costCLIVE-PC (10:46 AM):remote assistance is an additiona service apart from the service you have paid for.TPV (10:47 AM):yes, i am aware. how much more will it beCLIVE-PC (10:48 AM):remote assistance costs $50 however i am not charging you for it time depends on how much is the extent of infectionat the end of our session you will get the option to add a bonus..you may add a tip amount based on your satisafction with my servicelets get started fixing thisTPV (10:50 AM):yes, thank you so muchCLIVE-PC (10:51 AM):enter your email addressenter the last password ***** rememberenter the last password ***** rememberdid you enable 2 step vefificatuion anytime\?TPV (10:55 AM):what is 2 step verificationCLIVE-PC (10:55 AM):so you have not enaled it correct?TPV (10:55 AM):i did notCLIVE-PC (10:55 AM):no problemnow you have to enter the details which you can remember and have bacup email where you can be ontacted.TPV (10:58 AM):my husband tried this before and an email was sent by gmail that they cannot verify that I do not own the email addressor the message by gmail was sent to the***@******.***CLIVE-PC (10:58 AM):i will help you create a new email address in gmail and then we can get continue to recover the original emailwill that be finemay be we can create a yahoo email TPV (10:59 AM):i can access my***@******.*** account CLIVE-PC (10:59 AM):do you have access to the yahoo email which you have entered for the recovery?TPV (10:59 AM):yesCLIVE-PC (11:00 AM):ok goodCLIVE-PC (11:04 AM):enter the last password ***** usedTPV (11:05 AM):USED IN GMAIL ACCT?CLIVE-PC (11:05 AM):yes TPV (11:05 AM):THANKSCLIVE-PC (11:07 AM):type your answer hereTPV (11:09 AM):please take overCLIVE-PC (11:10 AM):type your password ***** this chat windiowTPV (11:11 AM):did not change password ***** didCLIVE-PC (11:12 AM):enter your phone numebrsis it landline or mobile phone number you enteredTPV (11:13 AM):password ***** was BULILITSall capsCLIVE-PC (11:13 AM):was it uppercase or lower caseokyoir phone number you entered is it landline or mobileTPV (11:14 AM):and then I may have changed successfully changed it to bulil2ts, but they changed it again, and i could not anymoremobileCLIVE-PC (11:14 AM):okTPV (11:14 AM):i can get the codeCLIVE-PC (11:15 AM):when was account createdTPV (11:15 AM):i really do not knowCLIVE-PC (11:15 AM):year?? any ideano problems..i will checkTPV (11:17 AM):maybe 2010CLIVE-PC (11:18 AM):can you try to get a code againhow did you get it last timeTPV (11:19 AM):code from phone?CLIVE-PC (11:19 AM):yesok did you sign into gmail from samsung galaxy phonetoday or yesterdayCLIVE-PC (11:24 AM):your yahoo passwordTPV (11:24 AM):I was typing my yahoo password ***** does not seem to work, i will try againCLIVE-PC (11:25 AM):are you using a samsung smartphone and ate you ale to open your email from your phoneTPV (11:25 AM):I will close yahoo mail and reopenHow come I use my yahoo password ***** yahoo it opens, then here it would notCLIVE-PC (11:27 AM):the password ***** yahoo and google must be differentTPV (11:27 AM):I do not understand why it would not openCLIVE-PC (11:28 AM):are you able to access google account on other device like your smartphone?TPV (11:28 AM):shall we click forget passwordi will tryCLIVE-PC (11:29 AM):sureTPV (11:30 AM):I also cannotCLIVE-PC (11:31 AM):please waitplease waitplease waitCLIVE-PC (11:36 AM):can you give me your phone number let me call you TPV (11:36 AM):(###) ###-####br />OR(###) ###-####br />CLIVE-PC (11:37 AM):you have created a goole account with the yahoo email id however there is no gmail id created with the gmail address that is why you are uinabe to login or gmail can recognize the email address.