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My MSN mail is hung up on the server and won't download to…

Customer Question
My MSN mail is hung...
My MSN mail is hung up on the server and won't download to Mail Version 5.3 on my Mac. If I go to the website "outlook.com" the mail does download. I can see the mail on Mail when I go to "get account info" but my only option there is to delete it. I can't see a way to force it to load. Could you help please?
Submitted: 2 years ago.Category: Email
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Answered in 16 minutes by:
2/28/2016
Email technician: Cody, Senior Systems Administrator replied 2 years ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,085
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 2 years ago

What email program are you using?

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Customer reply replied 2 years ago
Mail Version 5.3 on my Mac
Customer reply replied 2 years ago
It would be great if you fixed it remotely. However, I'm concerned that it will happen again and I need to understand the steps to fix it myself.
Customer reply replied 2 years ago
Hi Cody… Are you still there?
Customer reply replied 2 years ago
When you come back , please refund any money I paid. I didn't get any help. Hope you understand. Cheers
Email technician: Cody, Senior Systems Administrator replied 2 years ago

I'm here, do you want to continue?

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Customer reply replied 2 years ago
Can you help?
Customer reply replied 2 years ago
Did you see the question? Did it make sense?
Email technician: Cody, Senior Systems Administrator replied 2 years ago

Yes it sounds like the send/receive settings are not entered correctly.

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Customer reply replied 2 years ago
I have four mail accounts. Yahoo, MSN, Gmail, and iCloud.
Email technician: Cody, Senior Systems Administrator replied 2 years ago

Make sure MSN is setup with these settings http://group-mail.com/email-settings/hotmail-email-settings/

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Customer reply replied 2 years ago
All worked except for MSN… which inexplicably stopped working on 25 Feb.
Customer reply replied 2 years ago
I was in the middle of changing all the passwords. I did that … could you send me a test email to***@******.*** and see if Mail retrieves it?
Customer reply replied 2 years ago
I didn't receive a test mail at either Outlook.com or the Mail program. I guess it's still not working. I'll keep working to see if I can figure it out.
Email technician: Cody, Senior Systems Administrator replied 2 years ago

You could try removing the account and adding it again.

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Customer reply replied 2 years ago
I'll try that
Email technician: Cody, Senior Systems Administrator replied 2 years ago

k

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Email technician: Cody, Senior Systems Administrator replied 2 years ago

Checking in to see if you still need help with this issue, if so please reply at your convenience.

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Customer reply replied 2 years ago
i Cody,I deleted the old account, added a new one, as you suggested. That solved one problem and created another one. Now I have two accounts with the same name because the old one didn't really delete. I tried deleting it several times, restarting, etc. etc. Now some email goes to one and some goes to another. Inexplicable. I'll see if I can figure it out on my own. I will say that I am at least receiving email at the address in question now - a little aggravating but the mail seems to be receiving !!You had sent a link to "group mail" or something. I wasn't really interested in that feature - not sure why you sent that. Did I miss something?Now there is a nagging error about "can't find TRASH" file. Not sure what caused that. The whole thing behaves a lot slower than it did before.Sorry I can't be more descriptive - as you know there are ton of details associated with these things. I'm trying to learn more about Mac Mail in my free time.ThanksPascal
Email technician: Cody, Senior Systems Administrator replied 2 years ago

I thought group mail was the program you were using to access your email.

Maybe you can print screen the program so I know what your'e using.

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