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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am unable to access my email account. I have had this

Customer Question

I am unable to access my email account. I have had this problem for some time.
Account name***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message when following the instructions from Yahoo help?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I have a iPad.Yes we can do a remote session.
Expert:  Viet - Email Tech replied 1 year ago.

Besides the iPad, do you also have a Windows or Mac computer?

Can you please tell me what happens when you follow the instructions from Yahoo help? Is there any error or message?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
There is a message that my session has timed out. And I have not entered my email.
Expert:  Viet - Email Tech replied 1 year ago.

OK, please let me know the followings:

Besides the iPad, do you also have a Windows or Mac computer?

What's the error or message when trying to access your yahoo email address at the yahoo.com website?

Can you please tell me what happens when you follow the instructions from Yahoo help? Is there any error or message?

For the security question from Yahoo, what's your father nickname?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I. Have noWindows or Mac computer (I have a IPad-2)
The message says contact failed and I should try again later.I have access to my email.
Expert:  Cody replied 1 year ago.

Are you still having issues with this?