How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I am having difficulty entering audible books. I have an old

Customer Question

I am having difficulty entering audible books. I have an old apple account at***@******.***. I no longer can remember my password ***** this account and no longer receive email at that account. My new account is***@******.*** and***@******.***.
I have changed my password ***** 5 times, and it keeps asking for the one in my first under button_n
please help
Submitted: 1 year ago.
Category: Email
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

I may be able to help you reset the password ***** your original apple account. The easiest and quickest way for us to go through this process would be through a phone call. I am sending the offer for phone support now, once accepted we will continue.

Dustin S.