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I have folders in my outlook email. I save email

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correspondence in these folders. The...
I have folders in my outlook email. I save email correspondence in these folders. The content/messages in one of the folders is missing. I do not not know it was accidentally erased or what. How can I recover the messages?
Submitted: 2 years ago.Category: Email
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Answered in 11 minutes by:
2/26/2016
Email technician: Dustin, Email Specialist replied 2 years ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,270
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
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Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

When you say outlook, do you mean outlook online at outlook.com?

Or, did you access or have you ever accessed your email account using the actual outlook desktop program ( thats a part of microsoft office suite )

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Customer reply replied 2 years ago
I have used hotmail for many years. It is my understanding MS converted all hotmail users to outlook. I did nothing to make this happen. I have an icon on my desktop that launches my email.
Email technician: Dustin, Email Specialist replied 2 years ago

The icon on your desktop..

If you right click that icon and click properties, what does that icon say it is?

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Customer reply replied 2 years ago
When I click on properties 6 tabs come up. General, shortcut, security detail, previous versions,compatibility.
Email technician: Dustin, Email Specialist replied 2 years ago

On the general tab..

where it says type of file and description, what does yours say ?

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Customer reply replied 2 years ago
the type is shortcut and the description is Microsoft Outlook
Email technician: Dustin, Email Specialist replied 2 years ago

It sounds like you have the actual microsoft outlook program.

When you open microsoft outlook, does it look similar to this?

http://softor.ru/uploads/posts/2012-09/1346587188_Microsoft_Outlook_2007_search_d.jpg

Or this

http://www.indirbir.com/upload/microsoft_outlook_10.png

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Customer reply replied 2 years ago
I'm not sure I understand. I dont get either. It just opens to my mail. It does say outlook 2013.
Customer reply replied 2 years ago
I will need to leave for about 2 hours in 20 minutes, at 11:30
Email technician: Dustin, Email Specialist replied 2 years ago

My apologies for the delay in getting back to you.

Outlook 2013, thats what I was looking for.. Thank you~

We should be able to restore your old mail from outlooks data file. This isnt always the easiest operation, to avoid making any possible mistakes that might delete or damage more of your data Im going to send you an offer for a secure remote connection again. This will allow me to connect to your computer, locate your outlook data file. And restore the missing data for you, on screen.

Dustin S.

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Customer reply replied 2 years ago
Can we do that when I get back?
Email technician: Dustin, Email Specialist replied 2 years ago

We certainly can, I will be working till 2 am tonight eastern time ( another 12 hours )

When you are ready to continue, let me know!

Dustin S.

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