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I want to send an email to china, but my email keeps

Customer Question
I want to send...

I want to send an email to china, but my email keeps rejecting it?

Technician's Assistant: Got it. The Email Technician will be able to help you. Tell me a bit more about what's going on so he can help you best.

It say it is underliverable

Technician's Assistant: Are you ready to speak with the Email Technician now?

Yes

Submitted: 2 years ago.Category: Email
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Answered in 4 minutes by:
2/26/2016
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,085
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

What does the delivery report says?

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Customer reply replied 2 years ago
Undeliverable: Its Brant
***@******.***
Reply|
To:
Thu 2/25/2016 10:35 PM
To send this message again, click here.
This is an automatically generated Delivery Status Notification.Delivery to the following recipients failed.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

Please paste the complete message.

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Customer reply replied 2 years ago
Undeliverable: Hi Dishan
***@******.***
Reply|
To:***@******.***; Thu 2/25/2016 9:49 PM
To send this message again, click here.
This is an automatically generated Delivery Status Notification.Delivery to the following recipients failed.***@******.***
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

This mailbox doesn't exists ******@******.****

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Customer reply replied 2 years ago
is there a format for china?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

No, emails are sent the normal way as it would be sent to any other email address but from what i see is that this email address doesn't exists which is why you're getting the fail report.

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Customer reply replied 2 years ago
Is the company saliyun.com correct?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

Technically, the domain saliyun.com also doesn't exists.

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Customer reply replied 2 years ago
I was talking to a girl from there and we both were trying to send emails but both failed.
Customer reply replied 2 years ago
how about aliyun.com?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

aliyun.com exists

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

Unfortunately, can't check like this you will need to send an email to test it. If it fails, then the mailbox doesn't exists.

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Customer reply replied 2 years ago
ok, so I just need to verify with her about the personal part of the email is correct?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

Yes, that's right or just ask her to give you her full email address.

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Customer reply replied 2 years ago
Can you tell me what I was charged or will be?
WHen do I need to cancel to avoid charges?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

Unfortunately, since i am a technician only here i cannot assist with charges / billing issues but you can e-mail the billing on***@******.*** to find out. Also, if you can take a second to rate my service by clicking the star icon that will be greatly appreciated.

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Customer reply replied 2 years ago
THanks for you help. THat is all tonight.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

Welcome. Also, if you can take a second to rate my service by clicking the star icon on the top right that will be greatly appreciated.

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,085
7,085 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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