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I cannot send emails from my incredimail they go to the

Customer Question
i cannot send emails from...
i cannot send emails from my incredimail they go to the outbox and dont get sent. i get my incoming mail
Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
2/25/2016
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5,430
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

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Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago

I sent request for remote service, please accept it then follow steps here to connect with me.

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Customer reply replied 1 year ago
my emails go to the outbox and don't get sent. it could be because they are zip files???
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago

Either the size of the files is not allowed to be relayed by your e-mail provider, or the settings are wrong.

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Customer reply replied 1 year ago
what happens now?
Customer reply replied 1 year ago
they money has already gone from my paypal account.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago

If it is the size, then you have to reduce the size, if it is the settings then you'll need to fix it. I sent you the request for remote service, please accept by clicking accept offer then follow steps here to connect with me.

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Customer reply replied 1 year ago
i'm lost i have removed the emails from the outbox to a new folder called drafts
Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago

Now can you try to send? What is the part after the @ symbol of your e-mail address?

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 1 year ago

You can also attach zip files to wikisend.com and just send the link in the email.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
1,883 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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