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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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When I got to work today two of my VIP files were missing

Customer Question

Hi, When I got to work today two of my VIP files were missing from my email. We use Imap so they should be accessible but how do I retrieve them?
Submitted: 1 year ago.
Category: Email
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

As far as payment, if we cant help you, then you will be entitled to a full refund. All you have to do is message me and I will send you the refund request link.

Now, as far as the issue at hand. Lets start with your mail account.

Who is your mail account with.. Gmail, aol, yahoo, etc ?

Also, what email program do you use to access your imap account. mac mail, outlook 2013, thunderbird, windows mail, etc ?

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