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I cannot access gmail as password does not match address -do…

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I cannot access gmail as...
I cannot access gmail as password ***** not match address -do not know why as password ***** ***** Any way to keep same email address and same password ***** to retrieve old emails that were on system?? Cindy - The cell phone number is ***** current on the system so could not reset new password ***** phone number is***-***-****.
Submitted: 2 years ago.Category: Email
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Answered in 7 minutes by:
2/24/2016
Email technician: Tim, Sr. Engineer replied 2 years ago
Tim
Tim, Sr. Engineer
Category: Email
Satisfied Customers: 898
Experience: Sr. Systems and Network Engineer
Verified

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

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Email technician: Tim, Sr. Engineer replied 2 years ago

Cindy, losing a gmail password ***** be a fairly large problem, depending on how the account was set up. IS there an alternative email contact on this account or cell? We can try getting back on our own, but there is no way google will unlock it for you themselves, that's not how it works.

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