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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot access gmail as password does not match address -do

Customer Question

I cannot access gmail as password ***** not match address -do not know why as password ***** ***** Any way to keep same email address and same password ***** to retrieve old emails that were on system?? Cindy - The cell phone number is ***** current on the system so could not reset new password ***** phone number is***-***-****.
Submitted: 1 year ago.
Category: Email
Expert:  Tim replied 1 year ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Expert:  Tim replied 1 year ago.

Cindy, losing a gmail password ***** be a fairly large problem, depending on how the account was set up. IS there an alternative email contact on this account or cell? We can try getting back on our own, but there is no way google will unlock it for you themselves, that's not how it works.