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Microsoft closed my hotmail account and now I can't access…

Customer Question
Microsoft closed my hotmail account...
Microsoft closed my hotmail account and now I can't access any sites that I used that email on. Also I can't access my One Drive where I have a lot of data stored. I have tried repeatedly to communicate with Microsoft, but only get sent around in circles from one computer to another
Submitted: 2 years ago.Category: Email
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Answered in 1 minute by:
2/24/2016
Email technician: Cory, Support Technician replied 2 years ago
Cory
Cory, Support Technician
Category: Email
Satisfied Customers: 3,499
Experience: 5+ years of email experience
Verified

Welcome, I am Cory.

What have you tried so far?

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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Email technician: Cory, Support Technician replied 2 years ago

I am able to help you remotely once you accept my offer.

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Customer reply replied 2 years ago
How many charges am I going to get before I get any help.
Email technician: Cory, Support Technician replied 2 years ago

You pay a deposit to ask the question with live question and answer. If you want me to connect remotely, it is an additional service, therefore an extra fee.

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Customer reply replied 2 years ago
You don't need to connect to my computer, the problem is not with my computer it is with Microsoft
Email technician: Cory, Support Technician replied 2 years ago

Please tell me how you found out that they "closed it" or why?

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Customer reply replied 2 years ago
They emailed me.
Email technician: Cory, Support Technician replied 2 years ago

On that account or another one?

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Customer reply replied 2 years ago
On my Yahoo account.
Email technician: Cory, Support Technician replied 2 years ago

Did they state a reason?

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Customer reply replied 2 years ago
They had me jump thru a bunch of hoops to verify that I was me and then said that I didn't give them enough information to prove it was me so they closed the account.
Email technician: Cory, Support Technician replied 2 years ago

This is common and they suggested you create another one right?

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Customer reply replied 2 years ago
I did, but all the information on the closed account was inaccessible.
Email technician: Cory, Support Technician replied 2 years ago

If you can't login to it, you can't access anything on it.

I do have one more option.

Have you tried contacting a Hotmail Moderator?

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Customer reply replied 2 years ago
no, didn't know there was one.
Email technician: Cory, Support Technician replied 2 years ago

I will give you the steps

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Customer reply replied 2 years ago
ok
Customer reply replied 2 years ago
Am I going to get the steps or do I have to pay more money
Email technician: Cory, Support Technician replied 2 years ago

It looks like that has been taken off the site

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Customer reply replied 2 years ago
what does that mean.
Email technician: Cory, Support Technician replied 2 years ago

If you can not access the account with the recovery form then you will not be able to access it.

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Customer reply replied 2 years ago
I guess I am out $40 bucks and right back where I started from.
Email technician: Cory, Support Technician replied 2 years ago

Mike,

We do offer a satisfaction promise.

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Customer reply replied 2 years ago
Obviously that is not possible since the issue is unsolvable. So what do I do now? Do I get thrown into the Just Answer scrap heap of unhelpables.
Email technician: comp_audio, 20+ Year Computer Expert replied 2 years ago
comp_audio
comp_audio, 20+ Year Computer Expert
Category: Email
Satisfied Customers: 327
Experience: 20+ years experience supporting e-mail issues of all kinds.
Verified

Hello, can you tell me if you would still like assistance as I am willing to try and assist you the best I can?

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Customer reply replied 2 years ago
I have already paid $40 for nothing and now you want more money. What a scam you are running
Email technician: comp_audio, 20+ Year Computer Expert replied 2 years ago

I am sorry you feel that way. I was not the one who asked to do a remote session. I did not ask for more money. I merely was attempting to help you. But since this is going nowhere I will opt out and suggest to a moderator to close this ticket and refund your money.

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Customer reply replied 2 years ago
A refund would be satisfactory.
Email technician: comp_audio, 20+ Year Computer Expert replied 2 years ago

Ill see what can be done.

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comp_audio
comp_audio
comp_audio, 20+ Year Computer Expert
Category: Email
Satisfied Customers: 327
327 Satisfied Customers
Experience: 20+ years experience supporting e-mail issues of all kinds.

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