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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Try to type in my password and nothing happens

Customer Question

Try to type in my password ***** nothing happens
Submitted: 1 year ago.
Category: Email
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing


Im very sorry to hear you are having so much trouble.


What is the password *****? Is it for a website login?

Is it for a Email login?


When was the last time your password *****?

Customer: replied 1 year ago.
Two days ago it still worked. I'm just trying to log onto the computer to check e-mail.
Expert:  Quiksilver07070 replied 1 year ago.

Okay, so you need to check a few different things to make sure you are not making any mistakes when entering the password.
First, is the CAPS Lock button. Make sure it is NOT turned on. This will make all your letters you enter Capital letters, which can make your password ***** work.
Second, you want to make sure you are not trying to login to the wrong account. Make sure the account you are trying to login to is the correct account.