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Dustin, Email Specialist
Category: Email
Satisfied Customers: 13327
Experience:  Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
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Last week I tried to send a second e-mail to my list of 1060

Customer Question

Last week I tried to send a second e-mail to my list of 1060 within 24 hours. I had to buy credits so I cancelled the e-mail. Now when I tried to send a new e-mail I get a message saying I need to resolve "not enough credits". How do I resolve this so I can send again?
Submitted: 1 year ago.
Category: Email
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

So I can help you, please specify which mail service you are using. Such as mailchimp , mailjet, etc.

Thank you for your response,

Dustin S.

Customer: replied 1 year ago.
mail chimpIn signing up for your service I just wanted to resolve a mail chimp question. I did not want to sign up to another company so I want to cancel my membership and stop payment to justAnswer.
Expert:  Dustin replied 1 year ago.

You dont have to sign up for a monthly membership.

if you just wanted one time help, thats fine.

It sounds like you were on pay-as-you-go pricing.. In which case, mail chimp doesnt offer refunds for campaigns that were cancelled.

However, Im wondering why you arent making use of their free service. You can send up to 12000 emaills a month for free, as long as you dont have over 2000 subscribers / recipients to send to.

It seems like all you need to do is add more credits and use them. But again, if you arent sending over 12000 emails a month, you should look into their forever free plan as that can save you a ton of money over the long run.

If you have further questions, let me know.

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.