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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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As of noon feb.24 I cannot send or receive e-mails. I have

Customer Question

As of noon feb.24 I cannot send or receive e-mails. I have Winddows 7
I spoke to 4 different techs at Comcast and 1 tech at Microsoft.
Comemcast informed me the network was down and the tech at Microsoft sent
me to this site
Submitted: 1 year ago.
Category: Email
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

Im really sorry to hear about the troubles you are going through. At the same time, one of my favorite parts of working here is solving issues that Microsoft and other companies couldnt.

I am sending you an offer for our secure remote connection service. This will allow me to temporarily connect to your computer, and work on the issue directly. This is the most effective method of support I can offer you, as it allows me to bring my full expertise directly to bear on the issue.

The offer is guaranteed, meaning that If I an unable to fix the issue, then you will be entitled to a full refund of all fees. Once that offer is accepted , or rejected we can continue.

Thank you,

Dustin S.

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