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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I am ***** ***** J Randolph however most of my accounts and

Customer Question

I am ***** ***** J Randolph however most of my accounts and records are set up as B J Randolph.Minutes ago I changed my password. Then read your notes and that including a special character would make it better. Therefore I attempted to reset my password ***** the second time and am STUCK. HELP me with this second reset please. THANK YOU.
JA: Thanks. Can you give me any more details about your issue?
Customer: I AM TRYING TO SET UP ACCESS TO MY GOOGLE ACCOUNT. Hope this puts into better context my previous message. B J
JA: OK got it. Last thing — Email technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the part of your Google account before the part?

Also, are you using a Windows computer or a Mac?
Please let me know by replying to me here so that I can help you further.

Best regards,