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My Mac was cleaned yesterday by MacKeeper,I now have a

Customer Question
problem with my email,I can...
My Mac was cleaned yesterday by MacKeeper,I now have a problem with my email,I can send but not receive mail,I have been talking to my mail service providers techs.In my email account"Account Information" it is missing the direction to Activate this account.
can you help please,I am getting maill correctly on my ipad that uses the same account.
Submitted: 2 years ago.Category: Email
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Answered in 5 minutes by:
2/23/2016
Email technician: Jason Jones, Computer Technician replied 2 years ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,501
Experience: 10+ years of work experience.
Verified

Hello,

I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

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Customer reply replied 2 years ago
I am not sure i want to give you access to my Mac,I will contact the company I used yesterday to clean my Mac first,Thank You.
Email technician: Jason Jones, Computer Technician replied 2 years ago

Thank you. I will be here standing by, if needed.

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Category: Email
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