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When I attached excel files to gmail the recipients are

Customer Question
unable to open them -...
When I attached excel files to gmail the recipients are unable to open them - I can open the file on my computer - Sometimes stored on Dropbox of on my hard drove
Submitted: 2 years ago.Category: Email
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Answered in 7 minutes by:
2/23/2016
Email technician: Dustin, Email Specialist replied 2 years ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,270
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
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Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

Ive seen and dealt with this issue before. So I can assist you I need to ask for more information though.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Also, when you access gmail are you using an email client such as mac mail, thunderbird, outlook, windows mail?

Or. are you using the safari browser, internet xplorer, chrome, or firefox?

Please reply with those details and we can begin the process of figuring out whats wrong and solving the issue.

Thank you,

Dustin S.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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