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I loaded win 10 on my Toshiba laptop witch locked it up now…

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I loaded win 10 on...
I loaded win 10 on my Toshiba laptop witch locked it up now I am back on win 7 but I can not get my Hotmail account to work . ********@*******.***. I lost my pass word when it crashed , can you help me Hal Philp .
Submitted: 2 years ago.Category: Email
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Answered in 2 minutes by:
2/23/2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,154
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. Please try the following:

1. Click on the website below:

https://account.live.com/ResetPassword.aspx

2. Then there, select the option "I forgot my password", then click on Next at the bottom.

3. Then in the first box, type in your hotmail email address.

4. Then in the second box, type in the characters as shown on the page.

5. Then click on Next at the bottom. Then follow the instructions there in order to reset your microsoft / Hotmail account password.

Please reply at the box below to continue. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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Viet - Email Tech
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Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

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