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We recently changed our email password but now we are unable…

Customer Question
we recently changed our email...
we recently changed our email password ***** now we are unable to send emails
Submitted: 2 years ago.Category: Email
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Answered in 1 minute by:
2/23/2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,168
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. Are you currently able to receive emails fine?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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Customer reply replied 2 years ago
never mind I figured it out now how do I cancel the free trial i'm don't want to pay for this service.
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

Great. There is no trial for you. Do you have any other computer question / issue I can help you with today?

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Customer reply replied 2 years ago
no
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

We are canceling this per your request. If you need help with anything else, please come back any time. Thank you for the update.

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Customer reply replied 2 years ago
I show you charged me $42, I want the reversed because you didn't actually help me
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

I'm sorry; yes, your full deposit is being refunded. If you need help with anything else, please come back any time. Thank you for the update.

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Customer reply replied 2 years ago
thank you so much, sorry for the misunderstanding on my part
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

You're welcome. No problem. Thank you.

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Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,168
41,168 Satisfied Customers
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

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