Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

Since El Capitan my mail keeps presenting me with a old

Customer Question
calendar alert, and its unuseable...
Since El Capitan my mail keeps presenting me with a old calendar alert, and its unuseable, i deleteed all my acconts and now when setting them up the address options are greyed out.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: Thats it!
JA: Is there anything else important you think the Mac Technician should know?
Customer: Only that the issue seems commonplace...
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
2/22/2016
Email technician: Richard, Email Systems Specialist replied 1 year ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 40,921
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Can you go to the "Mail" Preferences->Accounts Tab, and after choosing the account on the left side, click on "Advanced" along the top right.

Then deselect the box "Automatically detect and maintain account settings".

Then tell me if the box is not greyed out anymore please

Ask Your Own Email Question
Customer reply replied 1 year ago
Already not greyed out.
Email technician: Richard, Email Systems Specialist replied 1 year ago

Sorry I do not completely understand your response. Your saying its not greyed out anymore?

Ask Your Own Email Question
Customer reply replied 1 year ago
the fix was 'fixed' when I looked there.
What else please?
Email technician: Richard, Email Systems Specialist replied 1 year ago

If its fixed.. then what more do you need?

Sorry but I am really not following on your messages... The issue is the boxes are greyed out, you replied, they are not greyed out now after doing my instructions and the fix is fixed.

So you can now add your mail accounts right?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Ask Your Own Email Question
Customer reply replied 1 year ago
OK I can see gmail imap.
I am quite competent thank you! This is a problem apple can't fix, so paid support is my last resort, plus I'm busy, as I am sure you are.
Now I can see imap in the account information section, but the email I have had in there before it went bad, is greyed out as are the server, full name outgoing and incoming server, user name greyed out.
Email technician: Richard, Email Systems Specialist replied 1 year ago

I am sorry, but I am finding it very hard to understand your communications and if you have even done my initial instructions, this is why I offered the additional services, else we will be spending a lot of time try to just communicate basic instructions.

Just to be sure, you do not want me to take over the computer and fix this and you would prefer to work here via messages correct?

Ask Your Own Email Question
Customer reply replied 1 year ago
The main and original issue was the apple mail system after el capitan just kept flashing a old calendar alert, via email, it was impossible to use the entire setup, so in following forum advice I unistalled every.
I followed your initial instructions, the box was not greyed out when I looked there, is that clear now?
Email technician: Richard, Email Systems Specialist replied 1 year ago

No problem, I am going to opt out of working with you further as I find it difficult to understand your messages, this is probably an issue on my side.

You do not need to do anything, you will be notified if another expert takes over your case and you can continue with them.

Thank you.

Richard

Ask Your Own Email Question
Email technician: Dustin, Email Specialist replied 1 year ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,547
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Hello, my name is ***** ***** I will do my best to assist you.

Im sending you an offer for a secure remote connection, where I can temporarily connect to your mac and work on this issue directly.

This is the most effective use of my expertise and this will save us both a ton of time. If I am unsuccessful in fixing the issue, you will be entitled to a full refund of all fees.

Once that offer is accepted, I will send you the connection steps.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Email Question
Customer reply replied 1 year ago
hello dustin, thank you for your offer of assistance, unfortunately, I am in dispute with this company over the tethod of billing for this service, in essence, I was asked for a $5 'good faith' deposit, which was then billed as a much higher charge, I am more upset because there is a 7 day trial period, that is on offer, which I was not given the option of when I asked my question, there was a $$ offer radio button i could not deselect when I contacted the first expert (who was unable to 'understand' me) anyway, it's not your problem, but just to have a record of this somewhere, since they are not responding in customer support.Will.
Email technician: Dustin, Email Specialist replied 1 year ago

Its very strange that customer support isnt responding, as we have an entire office dedicated to customer support.

Im not sure how you are reaching them, have you tried calling in?

US/Canada1-***-***-****

Available 6am to 9pm PST

International

Australia1800-679-634

New Zealand0800-452-621

United Kingdom0***-***-****

The rest of the world1-***-***-****

Ask Your Own Email Question
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,547
13,547 Satisfied Customers
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
When I write in Portuguese in Thunderbird People receives
When I write in Portuguese in Thunderbird People receives text … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I have Emails that need to be Verified can you help me with
Second opinion] I have Emails that need to be Verified can you help me with this … read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
I can't remember where to get the icon to click on to send
I can't remember where to get the icon to click on to send an email … read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
Total chaos.....trouble with with ID and pass code. Unable
Total chaos.....trouble with with ID and pass code. Unable to acccess to get email, etc. … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
Some of my emails go to my phone, but not to my computer. Is
Some of my emails go to my phone, but not to my computer. Is there something that you or I can do to correct this issue? Bob … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I have Emails that need to be Verified can you help me with
I have Emails that need to be Verified can you help me with this … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am having trouble accessing my emails. Onmy IPhone but
I reset my password ***** there seems to b e a problem with my name … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I have sent 1 confidential email to external group by
Hi, I have sent 1 confidential email to external group by accidently … read more
Mike Taylor
Mike Taylor
40 satisfied customers
There is a security lock on my j7 and it shows emergency
there is a security lock on my j7 and it shows emergency call and requesting a password. Which I don't know. People at US Cellular said to go on computer to set up gmail account. How do I unlock the e… read more
Richard
Richard
Email Systems Specialist
40,921 satisfied customers
I know it is simple but I can't get my Yahoo email to change
I know it is simple but I can't get my Yahoo email to change from spelling correct to where it is my choice. My first name is Sheilah (yes with an h) and it always changes it. S … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
644 satisfied customers
I use Thunderbird with Windows 7 54 bit and Chrome, At 89 my
I use Thunderbird with Windows 7 54 bit and Chrome, At 89 my eyesight is such that I must increase the font size on the panel that lists incoming messages. I've tried and failed.with what I have found… read more
Moses C
Moses C
Bsc
330 satisfied customers
Outlook 2010- The view of emails/ activities of a contact
Outlook 2010- The view of emails/ activities of a contact have disappeared. Help … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I can't find my bigpond email account. I don't know. The
I don't know. The last message was February 2015. Bigpond I think. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I have been unable to send or receive emails since mid
I have been unable to send or receive emails since mid December … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Last night Kamil supposedly connected my account to my
Last night Kamil supposedly connected my***@******.*** account to my Outlook. it is connected theoretically but no emails arriving even though I can get them by going directly to gmail;. You have my c… read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
My Ipad is completely black. something in center is trying
My Ipad is completely black. something in center is trying to get it on but it has been doing that all day! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
I just erased my 2018 emails by mistake. Yahoo
I just erased my 2018 emails by mistake JA: Have you checked for the lost email in your Trash and Spam folders? Customer: no JA: What email provider are you using (e.g. Gmail, Yahoo, etc.)? Customer: … read more
Richard
Richard
Email Systems Specialist
40,921 satisfied customers
Google jacked my email service.i do not want a google acct
google hi-jacked my email service.i do not want a google acct as I had to change my email address to get a google acct. now I cant get my regular email msg screen.back. I want it back and scrap my goo… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x