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I can't get past my log in screen and have no way to reset…

Customer Question
I can't get past my...
I can't get past my log in screen and have no way to reset my password. Can you help walk me thru a reset
Submitted: 2 years ago.Category: Email
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Answered in 5 minutes by:
2/21/2016
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,068
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Is it on your computer and which operating system is it?

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Customer reply replied 2 years ago
my fathers) and I think windows 8
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

Is there any e-mail address showing up on the login screen?

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

What is it?

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Customer reply replied 2 years ago
We can reset his password ***** change it to my Microsoft office account since I have that info
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

Do you have access to the phone number ending in 50 and if a text is sent to this number, will you be able to receive it now?

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Customer reply replied 2 years ago
No but I can access his email from my phone. His phone has been converted to a landline in the assisted living facility
Customer reply replied 2 years ago
I can receive a text in my phone
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

an email has been sent to to his AOL address, can you access it now and look for an email from Microsoft, and type me the code they've sent.

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Jess M.

Computer Support Specialist

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