Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Ihave been told that I need to reset my password as someone…

Customer Question
Ihave been told that I...
Ihave been told that I need to reset my password ***** someone has hacked into my account. I am having a very senior moment. Can you help me/
Submitted: 2 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
2/21/2016
Email technician: Tim, Sr. Engineer replied 2 years ago
Tim
Tim, Sr. Engineer
Category: Email
Satisfied Customers: 909
Experience: Sr. Systems and Network Engineer
Verified

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Ask Your Own Email Question
Email technician: Tim, Sr. Engineer replied 2 years ago

would you like a phone call so i can try and assist you better?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have had issues with my android phone, may be a virus, but
I have had issues with my android phone, may be a virus, but I lost all my password ***** my mail email***@******.*** has me locked out. im not sure if someone is trying to hijack account or not. this… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My Gmail was hacked back in April and I have been trying for
My Gmail was hacked back in April and I have been trying for almost three months now to get access back to my account with no luck. … read more
Mirza Vaseem
Mirza Vaseem
Bachelor's Degree
1 satisfied customers
I think I got my facebook hacked can you check it out too
I think I got my facebook hacked can you check it out too see … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
I believe my hotmail account has been hacked and I need to
I believe my hotmail account has been hacked and I need to change my password;I also cannot access my hotmail on my IPad. Thankyou Kathy Zirri … read more
Fran
Fran
IT Consultant
Associate Degree
217 satisfied customers
When i signed up for facebook my email was with hughesnet.
When i signed up for facebook my email was with hughesnet. In January i changed my isp provider to att. I never changed my email address at facebook because it still woked. Friday someone changed my p… read more
Jeremy K
Jeremy K
Lecturer (Assistant Professor)
PhD
29 satisfied customers
I need to reset my password for "[email protected]" Please
I need to reset my password ***** "*****@******.***." Please help me. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
It as been about a week now I cannot retrieve my email
It as been about a week now I cannot retrieve my email account on msn outlook, email is***@******.*** and also my Facebook account, under the same email address on my computer. I believe my account wa… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My email has been hacked, gmail, phone and web browser, all
that I need my password ***** I know its been hacked because I have been receiving calls from people in Russia demanding money and they will give me my password *****… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have been trying to set my gmail account and password
I have been trying to set my gmail account and password ***** your site for days. It always says it has been done and accepted. Then I go to sign into something and I'm right back where I stareted. I … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Someone has hacked into my account how do I fix it, that's
someone has hacked into my account how do I fix it … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
hi i have been told my aol acct has been hacked i have been
hi i have been told my aol acct has been hacked i have been told by a friend to change my password, etc. my aol account is very old and I cannot find my current password so i don't want to log off con… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
HI, Someone has hacked an email account that I dont use and
HI, Someone has hacked an email account that I don't use and Yahoo has told me that unless i pay $130.00 for 6mths protection my pc is useless to me. the account that has been hacked is one that I don… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
My email acct. has been compromised It's been hacked into!
My email acct. has been compromised It's been hacked into! Now, I can no longer enter my own email address. Very distraught trying to find help...please call XXX-XXX-XXXX… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
I was recently traveling across country and was checking in
I was recently traveling across country and was checking in at different hotels each night and hotmail shut me down thinking I was being hacked. I have done this for the last 4 years, we take the same… read more
prfpcdoctor
prfpcdoctor
Senior Network Infrastructure Engineer
336 satisfied customers
Iam currently on a business trip to Canada and when i tried
Iam currently on a business trip to Canada and when i tried to access my e-mail account was told I was using the wrong password.After contacting microsoft and filling in the online form 5 TIMES Ihave … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
My password XXXXX not work. I need it reset. I had a senior
My password XXXXX not work. I need it reset. I had a senior moment, and could not remember my password. My User ID has and is:[email protected] Your new platform will not accept my old password, no matt… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Can not remember password and tried several times to fix it
Can not remember password ***** tried several times to fix it and they sent a reset to another account XXX and it did not come thur. ***@******.*** is my account and it has been I do believe for over … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My hotmail account has been hacked and someone is sending emails
My hotmail account has been hacked and someone is sending emails to people on my contact list. I tried to get into my account and I have been locked out. I called to get this corrected and was told it… read more
Cris
Cris
63 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x