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I have gotten locked out of my Gmail account due to someone…

Customer Question
I have gotten locked out...
I have gotten locked out of my Gmail account due to someone attempting to login to my account from an unrecognized device. I do not have a back up email linked to my account. This piece of info is required on the account reset form. Is there a way I can restore my account?
Submitted: 2 years ago.Category: Email
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Answered in 6 minutes by:
2/19/2016
Email technician: Cody, Senior Systems Administrator replied 2 years ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,070
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 2 years ago

What is your email account, do you have a phone number tied to it?

If not you'll have to create a temporary account so Google has a way of reaching you about restoring your account.

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Customer reply replied 2 years ago
I have a phone attached to it.
Customer reply replied 2 years ago
I have a phone attached to it.
I mean I have a phone number attached to it.
Email technician: Cody, Senior Systems Administrator replied 2 years ago

Go here https://www.google.com/accounts/recovery/

I don't know password *****> enter email / continue --> I don't know last password *****> have them send a text message to your phone

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Customer reply replied 2 years ago
I know the password. However the account has been locked by google.
Email technician: Cody, Senior Systems Administrator replied 2 years ago

What does it say? Does it give you a link to fill out questions? If so you'll need to create a new temporary email account so they can contact you.

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Customer reply replied 2 years ago
We went through the account reset or recovery form. Many times answered all the questions but one of them is what alternative email is linked to your account. There is none. It requires an answer and when we offer one they contact us at but is not linked it says sorry we don't recognize that account as the right answer.
Customer reply replied 2 years ago
Rushing my typing. Bad run on sentence. Do you get it?
Email technician: Cody, Senior Systems Administrator replied 2 years ago

Try going through this process here https://support.google.com/accounts/contact/disabled2

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Customer reply replied 2 years ago
Ok I'll give it a try
Customer reply replied 2 years ago
we submitted the form we don't know if anything yet. Thank you for providing the contact.
Email technician: Cody, Senior Systems Administrator replied 2 years ago

yw

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Email technician: Cody, Senior Systems Administrator replied 2 years ago

Checking in to see if you still need help with this issue, if so please reply at your convenience.

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Customer reply replied 2 years ago
Hi Cody, I wrote to the address you gave me twice. The last time they wrote back saying there is a pending appeal on my account and to please wait.
Thank you for asking. I am still waiting to get into my email
Email technician: Cody, Senior Systems Administrator replied 2 years ago

ok sounds good, thanks for the update

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Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,070
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