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My gmail went down yesterday at 6:30am! I have no idea why…

Customer Question
my gmail went down yesterday...
my gmail went down yesterday at 6:30am! I have no idea why or how to get it working again. I need to get my mail. Please let me know who to call or email.
Submitted: 2 years ago.Category: Email
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Answered in 5 minutes by:
2/19/2016
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,062
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Are you accessing Gmail from your computer?

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Customer reply replied 2 years ago
No
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

Which application are you using on your computer to access gmail and how?

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Customer reply replied 2 years ago
Apple mail 7.3
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

Are you able to access via www.gmail.com ?

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Customer reply replied 2 years ago
I can access but I don't get any new mail
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

Go to Settings -> Filters and see if there are any filters there?

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Customer reply replied 2 years ago
Where is settings?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

On the gmail.com website, after you've logged in there is a settings wheel on the top right, click on it and choose settings.

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Customer reply replied 2 years ago
Inbox setting for imp messages is set to Override filters
Customer reply replied 2 years ago
That's all it says
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

are you under the tab "Filters & Blocked Addresses"

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Customer reply replied 2 years ago
Are you there?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

are you under the tab "Filters & Blocked Addresses"

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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