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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My gmail went down yesterday at 6:30am! I have no idea why

Customer Question

my gmail went down yesterday at 6:30am! I have no idea why or how to get it working again. I need to get my mail. Please let me know who to call or email.
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Are you accessing Gmail from your computer?

Customer: replied 1 year ago.
Expert:  Kamil Anwar replied 1 year ago.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
No
Expert:  Kamil Anwar replied 1 year ago.

Which application are you using on your computer to access gmail and how?

Customer: replied 1 year ago.
Apple mail 7.3
Expert:  Kamil Anwar replied 1 year ago.

Are you able to access via www.gmail.com ?

Customer: replied 1 year ago.
I can access but I don't get any new mail
Expert:  Kamil Anwar replied 1 year ago.

Go to Settings -> Filters and see if there are any filters there?

Customer: replied 1 year ago.
Where is settings?
Expert:  Kamil Anwar replied 1 year ago.

On the gmail.com website, after you've logged in there is a settings wheel on the top right, click on it and choose settings.

Customer: replied 1 year ago.
Inbox setting for imp messages is set to Override filters
Customer: replied 1 year ago.
That's all it says
Expert:  Kamil Anwar replied 1 year ago.

are you under the tab "Filters & Blocked Addresses"

Customer: replied 1 year ago.
Are you there?
Expert:  Kamil Anwar replied 1 year ago.

are you under the tab "Filters & Blocked Addresses"