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I was just on asking about aol downloading and got booted…

Customer Question
I was just on...

I was just on asking about aol downloading and got booted

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Email Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

First of all I don't have an email since I can't get on aol. System locked up yesterday and I reloaded Windows 10 and aol 9.7. aol will not open from desktop icon

Technician's Assistant: Got it. The Email Technician will be able to help you. Is there anything else the Email Technician should be aware of?

Not sure what he needs to know

Submitted: 2 years ago.Category: Email
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Answered in 5 minutes by:
2/18/2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,571
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. Is there any error or message?

If you go to the aol.com website in the Microsoft Edge program or Internet Explorer program, is your email currently working there?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

Can you please download and install the latest AOL Desktop program at the AOL website below, and check:

http://discover.aol.com/products-and-services/aol-desktop-for-windows

When you are available, please reply at the box below to continue troubleshooting. Thank you.

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Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,571
41,571 Satisfied Customers
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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