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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I can't get mail from one of my gmail accounts

Customer Question

I can't get mail from one of my gmail accounts
Submitted: 1 year ago.
Category: Email
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing


Im very sorry to hear you are having so much trouble....but i need some more information first before i give you any suggestions or answers.


First, when you say you cant get mail, what do you mean?

  • YOu cant login to that particular Gmail account?
  • Email that is sent to that particular Gmail account never gets received by your inbox?
  • Th Email that gets sent to that particular Gmail account....does it get returned as undeliverable?

Can you give me the exact progression that led you to believe that you Gmail account is not working?

Like did you send yourself a TEST email, and it never got to that particular Gmail account?

What is the exact issue?