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I am trying to locate an email from 2011 in my Hotmail

Customer Question
hi I am trying to...
hi I am trying to locate an email from 2011 in my Hotmail account but it won't let me go that far back. Are emails from 2011 retrievable? Thanks
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Email Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
JA: Got it. The Email Technician will be able to help you. Is there anything else the Email Technician should be aware of?
Customer: Not really I am looking for a specific email from a doctor that sent me some important documents. I am trying to do a advanced search but it only has an option for one year back. That did not used to be the case. I used to be able to go farther back. Any help would be great!
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
2/17/2016
Email technician: Cody, Senior Systems Administrator replied 1 year ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 2,684
Experience: Systems Administrator
Verified

Are you searching on the web at hotmail.com or within an email program?

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Customer reply replied 1 year ago
Hotmail.com
Email technician: Cody, Senior Systems Administrator replied 1 year ago

The date options are "older than a year" and should go back as far as when you first opened your account.

You can't specify the exact 2011 year.

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Customer reply replied 1 year ago
I thought that as well but I put in older than a year and it only lets me go back two pages worth of old emails which is like 2015
Customer reply replied 1 year ago
before at Hotmail they had an advanced search and I could go back as far as I liked and now that is not an option
thanks
Email technician: Cody, Senior Systems Administrator replied 1 year ago

can you go to the very bottom right to the last page, does it have email dating back to 2011?

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Email technician: Cody, Senior Systems Administrator replied 1 year ago

While in your Inbox*

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Customer reply replied 1 year ago
when you say very right bottom page do you mean last page as in the farthest it will let me go back? If so then no there is not anything on the bottom right corner
Email technician: Cody, Senior Systems Administrator replied 1 year ago

yes while in Inbox, not search.

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Customer reply replied 1 year ago
how much is the charge right now ? I thought it was 5 dollars.
Email technician: Cody, Senior Systems Administrator replied 1 year ago

I'm not sure on billing, you'll need to contact customer service here http://ww2.justanswer.com/contact-us

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Customer reply replied 1 year ago
Thanks anyway. I will call billing 5 dollar is all I want to spend.
Email technician: Cody, Senior Systems Administrator replied 1 year ago

ok sounds good

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Cody
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 2,684
2,684 Satisfied Customers
Experience: Systems Administrator

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