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I'm sorry about the issue. Is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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Can I connect remotely to your computer, so I can fix this issue directly on your computer for you? Please reply at the box below. Thank you.
I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is a lot quicker and easier for you as I will do all the troubleshoot steps for you. Otherwise, I will provide written instructions.
Were you able to edit / create lists in Contacts previously?
So you go to the yahoo.com website, and go to your email there
then go to Contacts, then do you see New List option at the bottom left?
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When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can continue providing written instructions for you. Thank you.