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I made a terrible error trying to get rid of Fast Connect…

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I made a terrible error...
I made a terrible error trying to get rid of Fast Connect which pops up constantly demanding I use it to store my passwords...I do not want it and had no way to get rid of it so I did a system restore and blew it-- all my documents including a book and poetry I wrote are gone.....please use what ever you can to get it all back. I did not use the suggestion that I backup all my 'stuff' since I have restored successfully before. HELP!
Submitted: 2 years ago.Category: Email
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Answered in 5 minutes by:
2/15/2016
Email technician: Richard, Email Systems Specialist replied 2 years ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,325
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Which version of windows are you using?

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Email technician: Richard, Email Systems Specialist replied 2 years ago

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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