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My name is ***** ***** i have a smtp issue receiving mail

Customer Question
hi, my name is *****...
hi, my name is ***** ***** i have a smtp issue receiving mail from outlook.protection.com. can you help me ?
JA: Thanks. Can you give me any more details about your issue?
Customer: sorry, sincerly i think i was talk whit a program lol
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: Email
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Customer reply replied 1 year ago
that´s a log from the smtp conector. after RCPT - +TO comand the conection is closed abrutly
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 EHLO - +EUR01-HE1-obe.outbound.protection.outlook.com 250 0 329 50 0 SMTP - - - -
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 STARTTLS - - 220 0 0 8 0 SMTP - - - -
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 STARTTLS - - 220 0 29 8 0 SMTP - - - -
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 EHLO - +EUR01-HE1-obe.outbound.protection.outlook.com 250 0 339 50 0 SMTP - - - -
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 MAIL - +FROM: 250 0 83 56 0 SMTP - - - -
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 RCPT - +TO: ***** ***** 0 60 313 SMTP - - - -
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 RCPT - +TO: ***** ***** 0 62 0 SMTP - - - -
2016-01-27 15:53:42 104.47.0.45 EUR01-HE1-obe.outbound.protection.outlook.com SMTPSVC1 SERVIDOR1 10.0.0.1 0 RCPT - +TO: ***** ***** 0 63 0 SMTP - - - -
Answered in 21 minutes by:
2/15/2016
Email technician: Dustin, Email Specialist replied 1 year ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,543
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

and what version of outlook are you using, 2007, 2010, 2013, 2016 ?

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Customer reply replied 1 year ago
hi, it´s a 2003 windows server + exchange version: 6.5.7638.1
Email technician: Dustin, Email Specialist replied 1 year ago

Thank you.

And the version of outlook itself? Is it the web only version? Or do you have an outlook program installed on your Windows server 2003 system?

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Customer reply replied 1 year ago
in the server i don´t have any outlook program installed on the server but i have in the cliente pc win 10 with outlook 2013 installed.our server receive email from hotmail, gmail, yahoo. he only has problem receiving from clientes outsite our office that use smtpserver from (...)outbound.protection.outlook.comsorry about the english
Customer reply replied 1 year ago
its a windows server 2003 in a domain with 75 pc's conected. We has all users with outlook 2013 and exchange email accounts
Email technician: Richard, Email Systems Specialist replied 1 year ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 39,396
Experience: Over 15 year experience in Email Systems and Programs
Verified

HI there and welcome

This will likely be a dirty lens and this needs to be cleaned.

To do this Carlos you need to use a Disk cleaner.

This is one I recommend (on my link below)

Click me to open

You play the disk in the player and it will clean the lens and the CD's should then stop sipping.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Email technician: Richard, Email Systems Specialist replied 1 year ago

please ignore the last message, it was not for this question.

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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 39,396
39,396 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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