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Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
You can check the number of ratings from my profile. JustAnswer, is a A+ rated company which can also be checked on BBB. Everything else can be read here - I understand your concerns, but i would like to tell you that you are paying me for fixing the issue and i will never do anything that will harm JustAnswer or my reputation on this site as a professional . I do remote support using LogMeInRescue, which is a stand alone program and doesn't installs itself you will be able to see what i am doing, and you will also have the access to disconnect me. The reason why remote is a better option is because i'll be able to take a look at the issue directly, and without asking you much questions whereas if i assist here, via question/answer mode, then you may find steps difficult which can result in a long session. I will act upon your advise from here. Let me know how you wish to proceed.
Thanks. Since i am a tech only with no access to billing, you will need to speak to JustAnswer regarding this.