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I can no longer receive eMail from my son (***@*******.***).

Customer Question
He has contacted his provider and...
I can no longer receive eMail from my son (***@*******.***). He has contacted his
provider and they found no fault on his equipment so it must BR mine. Also, today it
appears someone hacked into a message I sent to my niece, ***@*******.***.
Please help!
Thanks
Submitted: 2 years ago.Category: Email
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Answered in 40 minutes by:
2/13/2016
Email technician: Jess M., Computer Support Specialist replied 2 years ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Gmail?

Also, are you using a Windows computer or a Mac?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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