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I recently loaded Windows 10 and hated it. So I restored my…

Customer Question
I recently loaded Windows 10...
I recently loaded Windows 10 and hated it. So I restored my Windows 7. Now my windows live mail won't let me delete messages. I get a message that says "unknown error has occurred". Can you help?
Submitted: 2 years ago.Category: Email
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Answered in 5 minutes by:
2/13/2016
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,872
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer. May i connect with you remotely to check this for you? Thanks

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Customer reply replied 2 years ago
What does this mean?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

Means, i will connect to your computer, troubleshoot the issue and fix it.

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Customer reply replied 2 years ago
How do I know this is secure? I would prefer you just walk me through it step by step.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

I can do that but it will take a lot of time, will be slow and if you don't know what i am instructing (then repeat instructions). It is secure, i use LogMeIn Rescue and it will be a one off session, program doesn't installs, only runs as a stand alone, once closed, it wont run again unless i send you a new code and you re-download it. You can google how "LogMeIn Rescue Works". You will also be able to see what i am doing to troubleshoot the issue. If you still want to be assisted here, i can do that.

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Customer reply replied 2 years ago
Is this $26.00 a one time charge and then I will never get another charge from your company?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

If you have not subscribed then this session is one off. The way it works is that you pay for a question/answer, which you've done and if you then take remote service then it will be an additional service on top of the question price. You can check this from your Account.

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Customer reply replied 2 years ago
I don't want an account! I just want to get this single problem repaired. I am willing to pay for this but only this. Repeat...I do not want a long term account.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

I am a tech only, i can work on fixing your issue. For account/billing related queries, you can speak to JustAnswer on***@******.***. I suggest we fix the issue, and then you can contact JustAnswer to close account.

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Customer reply replied 2 years ago
I suggest you contact them since you're the expert and make sure I have no long term commitment, other wise I will contact my card holder and make sure no charges are ever placed against my account by your company.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

No problem. At the end of the session, once the issue is fixed you can type here that you want the account closed and i will have them look at it.

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Customer reply replied 2 years ago
NOT GOOD ENOUGH...sounds like a basic "bait and switch". Either get it closed or I'll pay someone else (my lawyer) to contact your company about these practices.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

If i get it closed now, we won't be able to continue. Is that what you want me to do?

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Customer reply replied 2 years ago
Then get it closed and you can contact me and I'll pay the $22.00 or $26.00 for the one time service.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

I will request them to close BUT i cannot contact you outside of this platform. I work for JustAnswer, and not allowed to contact you elsewhere other then this site.

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Customer reply replied 2 years ago
just to get this straight...you first want to charge me $53.00 a month for service I don't want then you want to charge me an additional $22 or $26.00 for the service repair. If that is the case then just cancel any account you have set up for me since I do not require your services.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

It would be best if you call JustAnswer and have them explain and close, or continue. (+1(###) ###-####.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

I've already explained what i could, within my domain. And cannot assist you further with billing / account queries.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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