Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I recently loaded Windows 10 and hated it. So I restored my…

Customer Question
I recently loaded Windows 10...
I recently loaded Windows 10 and hated it. So I restored my Windows 7. Now my windows live mail won't let me delete messages. I get a message that says "unknown error has occurred". Can you help?
Submitted: 2 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
2/13/2016
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer. May i connect with you remotely to check this for you? Thanks

Ask Your Own Email Question
Customer reply replied 2 years ago
What does this mean?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

Means, i will connect to your computer, troubleshoot the issue and fix it.

Ask Your Own Email Question
Customer reply replied 2 years ago
How do I know this is secure? I would prefer you just walk me through it step by step.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

I can do that but it will take a lot of time, will be slow and if you don't know what i am instructing (then repeat instructions). It is secure, i use LogMeIn Rescue and it will be a one off session, program doesn't installs, only runs as a stand alone, once closed, it wont run again unless i send you a new code and you re-download it. You can google how "LogMeIn Rescue Works". You will also be able to see what i am doing to troubleshoot the issue. If you still want to be assisted here, i can do that.

Ask Your Own Email Question
Customer reply replied 2 years ago
Is this $26.00 a one time charge and then I will never get another charge from your company?
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

If you have not subscribed then this session is one off. The way it works is that you pay for a question/answer, which you've done and if you then take remote service then it will be an additional service on top of the question price. You can check this from your Account.

Ask Your Own Email Question
Customer reply replied 2 years ago
I don't want an account! I just want to get this single problem repaired. I am willing to pay for this but only this. Repeat...I do not want a long term account.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

I am a tech only, i can work on fixing your issue. For account/billing related queries, you can speak to JustAnswer on***@******.***. I suggest we fix the issue, and then you can contact JustAnswer to close account.

Ask Your Own Email Question
Customer reply replied 2 years ago
I suggest you contact them since you're the expert and make sure I have no long term commitment, other wise I will contact my card holder and make sure no charges are ever placed against my account by your company.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

No problem. At the end of the session, once the issue is fixed you can type here that you want the account closed and i will have them look at it.

Ask Your Own Email Question
Customer reply replied 2 years ago
NOT GOOD ENOUGH...sounds like a basic "bait and switch". Either get it closed or I'll pay someone else (my lawyer) to contact your company about these practices.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

If i get it closed now, we won't be able to continue. Is that what you want me to do?

Ask Your Own Email Question
Customer reply replied 2 years ago
Then get it closed and you can contact me and I'll pay the $22.00 or $26.00 for the one time service.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

I will request them to close BUT i cannot contact you outside of this platform. I work for JustAnswer, and not allowed to contact you elsewhere other then this site.

Ask Your Own Email Question
Customer reply replied 2 years ago
just to get this straight...you first want to charge me $53.00 a month for service I don't want then you want to charge me an additional $22 or $26.00 for the service repair. If that is the case then just cancel any account you have set up for me since I do not require your services.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

It would be best if you call JustAnswer and have them explain and close, or continue. (+1(###) ###-####.

Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 2 years ago

I've already explained what i could, within my domain. And cannot assist you further with billing / account queries.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

7,201 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My goodness that was quick! Now I have a problem with my
Now I have a problem with my Windows Mail. . My "server" is Telstra., I do not know who is my email provider … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I cannot open, delete, move any e-mail. There's the box of
I cannot open, delete, move any e-mail. There's the box of "unknown error...''etc. (annoying, but can move on) followed by a box that says "canceling" with a blue stripe that moves across the box, lef… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
Recently my Live mail stopped allowing me to send emails
Hi. Recently my Live mail stopped allowing me to send emails containing photos. I'm running Windows 7. Comes up with error message showing a code plus pop3 and smtp 25. Is there a fix? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
Live mail is not working properly after rolling back to 7
Live mail is not working properly after rolling back to 7 from 10. I downloaded everything I received from Sept. and won't let me delete anything from the Junk or Deleted folder.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I installed and then uninstalled Windows 10 but now my
I installed and then uninstalled Windows 10 but now my windows live mail is screwed up. FIrst, every time I open windows live mail, now I get a box saying "recovering the windows live mail database" I… read more
Martin
Martin
Network Engineering Diploma
153 satisfied customers
I am ***** *****, I logged in a few days ago with an issue
Customer: I am ***** *****, I logged in a few days ago with an issue and have been charged, but did not get any response. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I upgraded to windows 10 from windows 7. 10 didn't work so I
I upgraded to windows 10 from windows 7. 10 didn't work for me so I reverted back to window 7. I use windows mail live, but now I cannot empty my 'deleted files' folder without getting an error that r… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I cannot access my Windows Live Mail. I get a message that
I cannot access my Windows Live Mail. I get a message that says there is a problem and Windows is checking for a solution. Then it says a problem was encountered and Windows will check for a solution … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
On trying to delete an email in Windows live Mail I keep getting
On trying to delete an email in Windows live Mail I keep getting a message that an unknown error has occured… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
My windows 7 laptop won't let me delete emails . When flicking
Hi my windows 7 laptop won't let me delete emails . When flicking through emails I have to click on an error has occurred to open each one. I use windows live 2011 . Windows live mail error I'd.0x800c… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Windows Live will not allow me to delete emails, the error
Windows Live will not allow me to delete emails, the error message is: An unknown error has occured.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
1. I cant print emails using windows live mail 2011.
1. I can't print emails using 'windows live mail 2011'. (My computer won't 'talk' to the printer.) 2. I can't send photos by email 3. Is there any charge for your advice?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I use Window Live Email to service three email address. When
I use Window Live Email to service three email address. When i try to use my primary (buisness) email to send i get a error message that says " cannot connect to server". I waited about 10 hours to se… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
windows live mail will not start. saya another program is using
windows live mail will not start. saya another program is using message store. error code 0x800C0155, 2… read more
Bernie
Bernie
Computer Support Specialist
Bachelor's Degree
3,825 satisfied customers
Hi i use winows live mail, i can receive mail, but cant send
Hi i use winows live mail, i can receive mail, but can't send it.. can you tell me a easy fix for this? this is the error message i get. i also use windows 7.......thanks, sherry An unknown error has … read more
Byron
Byron
IT Support Specialist
Bachelor's Degree
411 satisfied customers
Running windows 7 64bit Windows live mail has stopped
running windows 7 64bit Windows live mail has stopped working every time I try to start it. Please help Cliff… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Am getting error messages with Windows Live Mail--"An unknown
Am getting error messages with Windows Live Mail--"An unknown error has occurred." and "A problem occurred while trying to open this message. A problem has occurred. Please try again." I can't open so… read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
While trying to send photos, I was able to send one, then I
While trying to send photos, I was able to send one, then I typed in the wrong address I used AOL and should have used gmail and the name was incorrect also. After that, I could no longer send photos … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x