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IPad user: Several days ago, you tube and Facebook messenger…

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iPad user: Several days...
iPad user: Several days ago, you tube and Facebook messenger went to a dark Null status. I tried to delete and reload the apps but failed. I cannot delete the Null apps. I have an inconvenient work around for you tube, but it is inconvenient as I have to go to google search each time. I tried to add it to my desktop but it wouldn't load.
Help ***@******.***
Submitted: 2 years ago.Category: Email
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Answered in 1 minute by:
2/10/2016
Email technician: GeekGal, Email Support Specialist replied 2 years ago
GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1,830
Experience: MIS Degree & 15 + years experience supporting email issues of all kinds
Verified

My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. May I ask if you backup your ipad routinely to the cloud? If so, we can reset the ipad to factory and then restore from a backup.

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