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I keep getting message that either my e-mail address or

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password ***** *****...
I keep getting message that either my e-mail address or password ***** *****
Submitted: 2 years ago.Category: Email
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Answered in 5 minutes by:
2/2/2016
Email technician: Richard, Email Systems Specialist replied 2 years ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,259
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

How are you trying to sign onto your AOL account? Via the AOL desktop program or via your web browser?

Please let me know.

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Customer reply replied 2 years ago
via the AOL desktop program. When will I have an answer to my problem? Hope it will be this a.m.
Email technician: Richard, Email Systems Specialist replied 2 years ago

Thanks, ***** ***** you requested a phone call, I work online here, but I can take over your computer and fix this directly if you wish.

This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

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Customer reply replied 2 years ago
I would like the problem solved before 12 today. Did not expect delay in service with my original agreement.
Email technician: Richard, Email Systems Specialist replied 2 years ago

yes, but for this to happen I need you please to read my messages.

Did you read the last message I sent? Can you please respond to it?

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Customer reply replied 2 years ago
I sent along credit card info before. Do I need to send again?
Email technician: Richard, Email Systems Specialist replied 2 years ago

No... I will repeat the message I sent to you

I see you requested a phone call, I work online here, but I can take over your computer and fix this directly if you wish.

This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

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