How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I keep getting message that either my e-mail address or

Customer Question

I keep getting message that either my e-mail address or password ***** *****
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

How are you trying to sign onto your AOL account? Via the AOL desktop program or via your web browser?

Please let me know.

Customer: replied 1 year ago.
via the AOL desktop program. When will I have an answer to my problem? Hope it will be this a.m.
Expert:  Richard replied 1 year ago.

Thanks, ***** ***** you requested a phone call, I work online here, but I can take over your computer and fix this directly if you wish.

This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 1 year ago.
I would like the problem solved before 12 today. Did not expect delay in service with my original agreement.
Expert:  Richard replied 1 year ago.

yes, but for this to happen I need you please to read my messages.

Did you read the last message I sent? Can you please respond to it?

Customer: replied 1 year ago.
I sent along credit card info before. Do I need to send again?
Expert:  Richard replied 1 year ago.

No... I will repeat the message I sent to you

I see you requested a phone call, I work online here, but I can take over your computer and fix this directly if you wish.

This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.