Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have exceeded my attempts to login with gmail and am

Customer Question
hi there I have exceeded...
hi there I have exceeded my attempts to login with gmail and am unable to reset my password. I am desperate to login ASAP
Submitted: 2 years ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
2/2/2016
Email technician: Harold Hanna, Engineer replied 2 years ago
Harold Hanna
Harold Hanna, Engineer
Category: Email
Satisfied Customers: 342
Experience: Sr System Administrator at General Dynamics
Verified

Hello Amy how are you this evening.

Ask Your Own Email Question
Customer reply replied 2 years ago
not so great.. I am really stuck with these emails
Email technician: Harold Hanna, Engineer replied 2 years ago

OK I understand. When was the last time you accessed this email account? Do you have access to it with any other device, such as a phone, another computer, or tablet?

Ask Your Own Email Question
Customer reply replied 2 years ago
i used an old computer 5 may 2015 to set it up then that was it
Customer reply replied 2 years ago
i have tried on a number of computers and tablets at work today with no sucess
Email technician: Harold Hanna, Engineer replied 2 years ago

When was the last time you had access to the account?

Ask Your Own Email Question
Customer reply replied 2 years ago
I have tried a number of computers and tablets at work today with no success
Email technician: Harold Hanna, Engineer replied 2 years ago

How long ago did you last have access?

Ask Your Own Email Question
Customer reply replied 2 years ago
5th MAY 2015..... GOOGLE confirmed today that the account is still active
Customer reply replied 2 years ago
are you going to be able to help me?
Customer reply replied 2 years ago
5/5/2014
Email technician: Harold Hanna, Engineer replied 2 years ago

I am here. Did you set a primary email?

Ask Your Own Email Question
Customer reply replied 2 years ago
I did I have tried all of those options
Email technician: Harold Hanna, Engineer replied 2 years ago

OK let me look into account recovery options. Do you remember on the account who any of the previous emails were from or information contained in them?

Ask Your Own Email Question
Customer reply replied 2 years ago
I set up the account on 5/5/2014 and have sent no emails nor registered with any email lists to receive any.... it has been dormant since 5/5/2014
Email technician: Harold Hanna, Engineer replied 2 years ago

OK. Is there any specific reason you want access to that specific account? The reason I ask is if you have not used it much, it is easy to just create a new account. Since this is almost 2 years old, and you didn't have any information that you remember stored in the emails, it will be very difficult to recover it. We can still try, but depending on your goal, it may just be easier to get a new email.

Ask Your Own Email Question
Customer reply replied 2 years ago
it is the particular email address that i want it is the initials of my business
Customer reply replied 2 years ago
my goal is to recover it. if you are unable to assist with this then i am wasting my time and money.
Email technician: Harold Hanna, Engineer replied 2 years ago

OK I understand. I want to give you the best service, but want to start with the easiest solutions first. If it is just the initials you want, you can get the same initials and check and see if they are available at a different provider, such as hotmail, live, etc. We will try to get the recovery of the email, but it is unlikely as you don't know specific information and it is over 2 years old. I am discussing simplest solutions first for your convenience.

Ask Your Own Email Question
Email technician: Harold Hanna, Engineer replied 2 years ago

Near two years old. I can help guide you through the recovery, but not give you false hope, and have other simple ways to accomplish your goals.

Ask Your Own Email Question
Customer reply replied 2 years ago
i would like a refund as i feel that this will not help
Email technician: Harold Hanna, Engineer replied 2 years ago

OK, we have not discussed the recovery options yet just a simple way to give you an email provider with the same initials. If you don't want me to give you instructions to specifically talk with Gmail about the recovery I can set you for a refund.

Ask Your Own Email Question
Customer reply replied 2 years ago
I would like a refund please
Email technician: Harold Hanna, Engineer replied 2 years ago

OK I have flagged this for a refund.

https://www.google.com/accounts/recovery/

Here is the start to recovering your account anyways, as I like to help people regardless.

Ask Your Own Email Question
Customer reply replied 2 years ago
i would like confirmation of my refund as you were pretty fast to deduct the money from my card. thank you
Email technician: Harold Hanna, Engineer replied 2 years ago

I do not deal with billing I am IT support. I have flagged this for a refund and I see it is closed. Your assurance is guaranteed, this is a large highly rated company. Please go to the google website provided and attempt to recover your account for free. If you would like further refund information, please email***@******.***

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Since sunday when I tried to login to my hotmail account I
Hi so since sunday when I tried to login to my hotmail account I received the message that we think someone else is using your account. I entered an alternate email address for them to send me a verif… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am attempting to recovery my mail from my old email
i am attempting to recovery my mail from my old email address j**@ gmail.com. I cannot recall my password. help!!! … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I have locked myself out of google and gmail. Like, down to
I have locked myself out of google and gmail. Like, down to once choice of questions, when did you create your google account? I am desperate. I can't access calendar, photos, gmail..etc. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Had to have pc work on pc and now i cannot reoover my
had to have pc work on pc and now i cannot reoover my password ***** gmail … read more
Mr.Med
Mr.Med
1,220 satisfied customers
I am unable to access my gmail professional account on any
I am unable to access my gmail professional account on any device. The admin panel looks like I should be able to send and receive but it's not working … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I have lost my phone and I was going to look it up on find
I have lost my phone and I was going to look it up on find my iPhone app but can't remember my login and password ***** I was going to try to find it on ,y email and I can't login to it because it alw… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I used my smart phone to change my login password for gmail
I used my smart phone to change my login password ***** gmail since it showed an attempt hack. I am unable to acess my gmail account now. Says unable: Enter your password ********@******.*** on smtp.g… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Can't sign into my account. My email address is ***********.
can't sign into my account. My email address is ***********. PLEASE NOTE that you have an address ************* that is not valid. Please call on my land line ***********.. i have been attempting to g… read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I am unable to log into my gmail account, For some time, I
I have attempted to reset the password ***** it won't ley me … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I have a gmail account and a weebly website. I am trying to
I have a gmail account and a weebly website. I am trying to reset my password ***** the weebly acct. gmail acct = plsthillsgardnclb. Weebly website = plsthillspagardnclub.com. I went thru the process … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
I have not been able to login to gmail for a number of
I have not been able to login to gmail for a number of months. I need help. … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
I cannot access my gmail account. It keeps telling me it
I cannot access my gmail account***@******.***. It keeps telling me it cannot verify its me. I have tried all the troubleshooting tips. I am trying to log in through my iPhone, which is the only place… read more
Mr.Med
Mr.Med
1,220 satisfied customers
I changed my password yesterday for my gmail account and was
I changed my password ***** for my gmail account and was asked to entr the new password ***** which I did. Message in red to delete account. Would appreciate your aevice… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I am trying to access a Gmail account and can not remember
I am trying to access a Gmail account and can not remember anything valid on any other account including a Gmail account a long time ago desperate for help!… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have received suspicious login messages since June. I only
I have received suspicious login messages since June. I only opened my gmail account to look for jobs months ago. I have not used it since. So I have not logged in to change my password. The majority … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I am unable to get into my [email protected] when i attempt to
I am unable to get into my***@******.*** when i attempt to login the error message "your password ***** changed 22 days ago" i realize now that someone from Canada accessed my gmail account without my… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My gmail account is [email protected] i lost my password as it
my gmail account is***@******.*** i lost my password ***** it was made almost 2 years ago and my phone kept me logged in. now i have a new phone how do i get my password?… read more
HandyDan217
HandyDan217
Lead Service Techinician
Bachelor\u0027s Degree
32 satisfied customers
I cannot get on my new gmail account. I typed in the right
I cannot get on my new gmail account. I typed in the right email address, but it says my ID is not right, and it is! I need help asap...please!!!… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x