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I changed my password on gmail-and now I'm not getting

Customer Question
I changed my password *****...
I changed my password ***** gmail-and now I'm not getting email--phone says put in password ***** imap--nothing works
Submitted: 2 years ago.Category: Email
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Answered in 5 minutes by:
2/1/2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,184
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. Are you currently able to sign in and use your gmail email at the gmail.com website?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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Customer reply replied 2 years ago
I can open gmail--just not receiving any new mail since the 27th. acct was shut down because of a suspicious action and they suggested I change my password--which I have now done twice--but no new messages.
I'm using windows 7 a remote session would be fine
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=79329ae8-3bc4-4e12-96b4-5408d84c77f6

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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Customer reply replied 2 years ago
I get a message that I cannot open this application.
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago
Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

Does it ask you to install Java first? Please let me know. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 2 years ago

You can download and install Java at the website http://www.java.com/

Thank you.

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Category: Email
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