Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Before we get started, if you would prefer to speak to me over the phone or have me connect to your computer from here and fix the issues directly, on screen. Then send a reply saying I want remote + phone support.
If you would prefer to work via written communication only, then please read below and reply~
To get started, I need to know what type of computer you're using.
Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.
If it's a Mac, please check the OSX version as follows.
Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Thank you for your response,