How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My LG nexus 5 was driven over at work. Damaged glass and no

Customer Question

My LG nexus 5 was driven over at work. Damaged glass and no finger pad access. Phone is still alive, Bluetooth connects ,alarm goes off everyday, but all touch control is question is : can one access the contacts and are my pictures lost for ever
Submitted: 1 year ago.
Category: Email
Expert:  Byron replied 1 year ago.

Hi Jan. My name is***** you for your question and the opportunity to assist. If the phone still turns on there is still hope.

If you plug the phone into your PC via USB cable and Windows recognizes it, you may be able to access your pictures and copy them off the phone. Your contacts may be recoverable as well but I can't say for sure. Try to see if you can get your pictures first.

Customer: replied 1 year ago.
The phone is on and the PC USB connection does not seem to go any where as you can not control phone with finger but the the phone internal workings appear to be normal .But no access with touch dcteen
Expert:  Byron replied 1 year ago.

Thank you. What version of Windows is on the PC?