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I forgot my password

Customer Question
i forgot my password
Submitted: 2 years ago.Category: Email
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Answered in 1 minute by:
1/29/2016
Email technician: Byron, PC Support Tech replied 2 years ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,402
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi Melvin. My name is***** you for your question and the opportunity to assist.

Can you tell me the email address you are having the issue with?

I can help you get back in.

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Email technician: Byron, PC Support Tech replied 2 years ago

Can we do a screen sharing session and I can help you directly?

From your computer, please click the link below. When the page opens click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=d2c15127-1269-443d-b660-5228da777e5d#re.v/492/

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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