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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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A box entitled Internet - E-mail - ******@*****.*** is

Customer Question

A box entitled Internet - E-mail - ******@*****.*** is popping up everywhere? It has Server information for
User Name: ******@*****.***
It is asking for a password. I put in my g-mail password ***** that does not work.
How do I get a new password ***** remove this box?
Submitted: 1 year ago.
Category: Email
Expert:  John replied 1 year ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

This can be due to corrupt profile or incorrect settings in the email client/program.

Which email program do you use for checking your gmail,is it Microsoft Outlook, windows live mail or any other?

Are you able to login to your gmail using Internet explorer?


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